JOEL JACOB
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Available for opportunities, Singapore

Automating Workflows. Engineering Technical Reliability.

AI Automation Specialist, QA Automation Engineer, and IT Support professional with 16+ years of engineering-grade discipline, building AI-powered workflows, designing and running test coverage, and keeping systems and end users running reliably.

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0YEARS EXPERIENCE
0GLOBAL COMPANIES
0COUNTRIES DEPLOYED
Portrait of Joel Jacob, Senior Manufacturing Engineer
AI Automation Specialist
IT Helpdesk & Support
Senior Manufacturing Engineer
QA Automation Engineer
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About

Engineering discipline, applied to AI automation, QA testing, and IT support.

Joel Jacob is an AI Automation Specialist, QA Automation Engineer, and IT support professional with over 16 years of engineering-grade discipline behind every workflow he builds, a foundation forged across semiconductor manufacturing in the Philippines and maritime electronics production in Singapore.

He designs and connects automated workflows using Zapier, Make, n8n, and HighLevel, and integrates AI platforms like ChatGPT, Claude, and Gemini into everyday business processes. The same structured problem-solving that once drove root cause analysis and CAPA now drives clean, reliable automation logic and dependable technical support.

On the quality side, sixteen years of test development sits behind his QA work, writing and executing test procedures for analog, digital, and embedded systems, owning Factory Acceptance Testing, and running defect triage through 8D and CAPA. That foundation now extends into Playwright-based UI test automation, where the same coverage thinking applies to software instead of hardware.

Joel also brings hands-on IT support proficiency, hardware and software troubleshooting, OS-level diagnostics and configuration, networking and Wireshark fundamentals, basic Python/C++ scripting, and smart-system integration across Google Home, Home Assistant, and Apple HomeKit, making him equally comfortable automating a workflow, debugging a failing test, or resolving an end-user ticket.

AI Workflow Automation
Technical Support
Process Automation
Systems Integration
QA & Test Automation
IT Helpdesk Support
0YEARS OF EXPERIENCE
0GLOBAL COMPANIES
0TECHNICAL SKILLS
MultipleINTERNATIONAL DEPLOYMENTS
SeveralINDUSTRY CERTIFICATIONS
0AUTOMATION PLATFORMS
What I Do

Five practice areas, one engineering foundation.

The same structured, evidence-driven approach applied across automation, testing, support, and manufacturing.

AI Automation Specialist

Designs and ships end-to-end automations that remove manual, repetitive work from daily operations.

n8nZapierMakeHighLevel ChatGPT / Claude / GeminiAPI & Webhook IntegrationWorkflow Design

QA Automation & Test Engineering

Builds and runs test coverage, from Playwright UI automation to full system acceptance testing and defect triage.

PlaywrightTest Case DesignFunctional & Regression Testing Defect Tracking (Jira)FAT & Acceptance TestingICT / ATETest Documentation

IT Helpdesk & Technical Support

Diagnoses and resolves hardware, software, OS, and network issues for end users and integrated systems.

Hardware & Software TroubleshootingOS Install & Configuration LAN / Wi-Fi NetworkingWireshark BasicsRemote End-User SupportTicket Documentation

Technical Virtual Assistant

Remote technical support and systems administration for founders and small teams who need reliable execution.

Google WorkspaceMicrosoft 365Notion & Jira SOP WritingData Organisation & ReportingSmart Home / IoT Setup

Senior Manufacturing & Quality Engineer

Sixteen years owning build, test, and qualification for semiconductor and maritime electronics systems.

FMEARCFA8D / MRBSPC & DOE CAPANPIEquipment Qualification
Career Path

Sixteen years, four companies, one throughline.

From board-level failure analysis to full-cycle systems ownership, the same structured, process-driven thinking that now powers his AI automation, QA testing, and IT support work.

NOV 2018 — PRESENT

Senior Manufacturing Engineer

Seamap PTE LTD · Singapore
  • Leads all manufacturing phases for maritime products — Gunlink 4K/2K, Bouylink, and Sealink systems — from component assembly through Factory Acceptance Testing (FAT) and final product qualification.
  • Assembles, repairs, and services maritime electronics, ensuring build quality meets design specifications at every stage of production.
  • Develops and executes test procedures covering analog and digital electronic circuits, embedded PC hardware, and software to verify system performance against specifications.
  • Troubleshoots and resolves PC hardware and software issues within integrated maritime systems, including OS-level diagnostics and configuration.
  • Manages calibration schedules and field equipment service workflows, maintaining traceable quality records and minimizing equipment downtime.
  • Supports new product introduction (NPI) activities including assembly trials, test coverage review, and engineering sign-off coordination.
  • Authors and maintains SOPs, calibration procedures, and test documentation to support quality audits and regulatory compliance.
  • Coordinates defect resolution and non-conformance management between manufacturing, engineering, and customer teams, providing technical root cause analysis and corrective action (CAPA) recommendations.
NOV 2010 — OCT 2018

Manufacturing Wirebond Process / Equipment Engineer

Texas Instruments Philippines
  • Owned Wirebond and 3rd Optical Inspection front-of-line processes, enforcing specification compliance and driving improvements in yield, productivity, and cycle time.
  • Qualified machines to Automotive and Bosch standards, validating equipment capability from initial trials through production release.
  • Handled UBGA, JRBGA, and PBGA Automotive device qualifications, coordinating across engineering, operations, and supply chain teams.
  • Reviewed product requirements with design staff to ensure processing method compatibility; recommended and implemented equipment and process modifications.
  • Monitored SPC data and conducted Multi-Level Pareto Analysis (MLPA) to identify systemic yield loss and prioritize corrective actions.
  • Performed initial failure analysis and process troubleshooting; generated 8D/MRB corrective action reports based on technical and process analysis.
  • Reviewed and maintained control references including OCAP, Assembly Control Plan, Process FMEA, and Customer Process Specifications.
  • Assigned to Backgrind and Die Preparation assembly area; performed preventive maintenance and breakthrough improvement activities to maximize equipment uptime.
  • Trained as Test Equipment Engineer, gaining proficiency in Yokogawa, Matrix, IFLEX, FUSION, and EAGLE handler and tester systems.
MAR 2006 — DEC 2009

Failure Analysis Engineer

Wistron Infocomm (Phils.) Corporation · Philippines / Ireland / China
  • Performed failure analysis and board-level repair of defective PCBA and motherboards using oscilloscopes, schematic diagrams, Fabmaster, and ICT/ATE test equipment.
  • Analyzed Quality Control rejects and coordinated with R&D, Product Engineering, AQM, and EESQM to escalate issues and prevent recurrence.
  • Deployed on-site to DELL Products Europe, Limerick, Ireland (May–Aug 2008; Aug–Nov 2009): verified defects, performed root cause analysis, supervised rework, and issued corrective SOPs directly to the customer.
  • Deployed on-site to Wistron InfoComm Kunshan, China (April 2008): provided PCBA technical support.
  • Conducted LAN, USB, Video, and Audio functionality testing for motherboard qualification and customer acceptance.
  • Authored feedback reports and training guides; trained new Failure Analysis Engineers in troubleshooting techniques, debugging procedures, and quality reporting standards.
  • Monitored work-in-process (WIP), set production targets, and managed workload scheduling to meet shipment commitments.
APR — JUL 2004

On-the-Job Trainee

National Telecommunications Commission · Baguio City, PH
  • Supported telecommunications engineering activities, gaining early exposure to industry equipment and standards.
Expertise

Where AI automation, QA testing, IT support, and process discipline meet.

Twelve domains he moves between fluently, each backed by hands-on technical experience.

AI Workflow Automation

Building automated workflows with Zapier, Make, n8n, and HighLevel to remove manual, repetitive work.

AI Tool Integration

Applying ChatGPT, Claude, and Gemini to streamline research, content, and daily business operations.

Technical Virtual Assistance

Hardware/software troubleshooting, system setup, and reliable day-to-day technical support.

Smart Home & IoT Automation

Configuring and integrating Google Home, Home Assistant, and Apple HomeKit ecosystems.

Process & SOP Documentation

Turning multi-step workflows into clear SOPs and automation-ready process maps.

QA Test Automation

Playwright-driven UI test automation alongside structured manual test design, execution, and defect reporting.

IT Helpdesk & End-User Support

First- and second-line support: OS, hardware, network, and account issues diagnosed, resolved, and documented.

Root Cause & Systems Analysis

Structured RCFA and Pareto-style analysis applied to diagnosing workflow and system breakdowns.

Quality-Driven Automation

FMEA and CAPA-style thinking applied to build automations that fail safely and predictably.

CRM & Business Systems

Configuring and connecting business tools like HighLevel to keep pipelines and data in sync.

Data Organization & Reporting

Structuring information and reports so decisions are backed by clean, reliable data.

Cybersecurity Fundamentals

Applying foundational security awareness to keep automated systems and data protected.

Technical Skills

Depth across the automation, QA, and IT support stack.

Self-assessed proficiency, grouped by discipline.

AI & Automation Platforms

Zapier / Make / n8n88%
ChatGPT / Claude / Gemini92%
HighLevel CRM Automation80%
API & Webhook Integration80%

QA Automation & Testing

Playwright UI Automation80%
Test Case Design & Execution88%
Functional & Regression Testing85%
Defect Tracking & Reporting (Jira)80%

IT Support & Helpdesk

PC Hardware / Software Troubleshooting90%
OS Installation & Configuration88%
Networking & Connectivity (LAN / Wi-Fi)82%
Wireshark & Packet Analysis Basics70%

Quality & Process Engineering

Root Cause & Process Analysis (FMEA / RCFA)95%
Quality Systems (SPC / DOE / 8D-MRB)92%
Process & SOP Documentation90%
System Diagnostics & Test Equipment88%

Programming & Analysis

Basic Python & C++65%
JMP Statistical Analysis85%
Data Organisation & Reporting85%
AutoCAD / SketchUp 2D-3D78%

Software & Productivity Tools

Microsoft 365 / Google Workspace95%
Notion & Jira82%
Adobe Photoshop / CapCut / Canva75%
Smart Home & IoT Platforms80%
Tools & Platforms

The stack behind the automation.

AI platforms, automation software, testing frameworks, and technical tools used day to day.

ChatGPT Claude Gemini Zapier Make n8n HighLevel Google Home Home Assistant Apple HomeKit Playwright Jira Notion Wireshark Google Workspace Python C++ JMP AutoCAD SketchUp Microsoft Office Canva Photoshop CapCut
Certifications & Training

Formal credentials behind the technical experience.

Industry and internal certifications and training earned across two decades of technical and quality work.

IPC-7711 / IPC-7721b Certified Specialist

Rework and repair of electronic assemblies.

Certified Computer System Servicing Technician

Installation, configuration, and network maintenance.

Texas Instruments Internal Certifications

DOE, Problem Solving Methodology, SPC, FMEA, and RCFA.

Automation Platform Training

Zapier, Make, n8n, and HighLevel workflow automation.

Cybersecurity Training

Foundational cybersecurity awareness and best practices, including Wireshark.

IT Help Desk Professional

End-user support fundamentals, troubleshooting workflow, and escalation.

Computer Networking Fundamentals

Network fundamentals with hands-on Wireshark packet analysis basics.

BS Electronics & Communications Engineering

Saint Louis University, Baguio City, Philippines · 2000–2005

Why Work With Me

What 16 years of engineering discipline brings to automation.

Six habits that show up in every workflow, every integration, every support ticket.

Problem Solver

Structured root cause analysis over quick patches, every breakdown traced to its source.

Quality Driven

FMEA and CAPA-style thinking applied to automations that fail safely, not silently.

Continuous Improvement

Workflows and systems are never finished, always a next optimization cycle.

Reliable Remote Support

Fluent across engineering, IT, and business teams, clear communication, every time.

Automation-First Mindset

Applying AI and workflow automation tools to remove manual, repetitive friction.

Engineering-Grade Precision

From semiconductor packaging to smart workflows, precision carries across every domain.

Get In Touch

Let's automate your next workflow.

Open to AI Automation, QA Automation, IT Helpdesk / Technical Support, and Technical Virtual Assistant roles. Reach out directly, happy to walk through specifics.

Email Me
Phone+63 954 149 1302 / +65 8206 6910
Email[email protected]
LinkedInlinkedin.com/in/joelljacob23
LocationSingapore